How can we help?
Find answers to the most frequently asked questions about PortoPago, our services, security and account verification.
Getting Started
PortoPago is an instant, non-custodial virtual currency exchange. We convert fiat into digital assets and digital assets back into fiat, delivering the result directly to your own wallet or bank account. We do not hold customer balances.
Our services are available to eligible individuals and businesses, subject to identity verification and applicable regulations.
Click Sign Up, enter your information, verify your email address and phone number, and complete the identity verification process.
Yes. All customers must complete Know Your Customer (KYC) verification before accessing our financial services.
Depending on your account type and jurisdiction you may be asked to provide a government-issued photo ID, proof of address, a selfie or liveness check, and additional documentation where required.
Exchange Transactions
We offer virtual currency exchange in both directions: fiat to crypto and crypto to fiat. We do not provide international payments, fiat currency exchange or custodial wallet services.
We operate across approved trade corridors in North America, Europe and Latin America. Availability depends on local regulations.
USD and EUR are accepted for funding a purchase and for receiving the proceeds of a sale. They are settlement currencies for an exchange, not a fiat exchange service in their own right.
Supported digital assets include Bitcoin (BTC), Ethereum (ETH), USDT and USDC. Additional assets may be added over time.
No. PortoPago is non-custodial. We do not hold or store customer fiat or virtual currency balances. Every transaction settles directly: fiat payouts go to your designated bank account and digital assets go to your own external wallet.
No. There is no PortoPago balance and no PortoPago wallet. You supply the destination — your bank account or your own wallet address — and the converted value is delivered straight there.
Transaction times depend on the selected service, banking networks, blockchain confirmations, and compliance reviews. Most transactions are processed as quickly as possible.
Transactions already processed or submitted to the blockchain generally cannot be reversed. If you believe a mistake has occurred, contact our support team immediately.
Pricing & Fees
Transaction fees depend on the selected service, payment method, transaction amount, and applicable processing or network costs.
No. All applicable fees and exchange rates are displayed before you confirm your transaction.
Yes. Exchange rates are based on market conditions and may change in real time.
Yes. Business clients with higher transaction volumes may qualify for customized pricing. Contact our Sales team for more information.
Security & Compliance
PortoPago is the trading name of UP International Ltd, registered with FINTRAC as a Foreign Money Services Business (FMSB) under registration number C10001463, authorized strictly for Virtual Currency Dealing.
Identity verification helps us comply with Anti-Money Laundering (AML) regulations, prevent fraud, and protect both our customers and the financial system.
Customer information is protected using secure technologies, encryption, access controls, and industry-standard security practices.
Yes. Transactions are monitored in accordance with applicable AML regulations and internal compliance procedures.
Business Accounts
Yes. PortoPago supports businesses that need to convert between fiat and digital assets, with settlement direct to the company bank account or its own wallet.
Yes. Higher limits may be available following enhanced due diligence and additional verification.
Please contact our Sales team to discuss your business requirements.
Can't find what you're looking for?
Our support team is here to help through email and live chat.